Website: https://zanebo.eu/

Welcome to https://zanebo.eu/, operated by Zanebo d.o.o., located at Lanišče 42a, Škofljica 1291, Slovenia (referred to as “the Company”). These Terms and Conditions apply to all activities on our website, including our online store. They are legally binding for all users. Please read them carefully before using our website or services. If you do not agree with these terms fully, you may not use our website or services. By using our website, you enter into a binding agreement with the Company.

Our website is provided “as is,” meaning we do not guarantee its accuracy, suitability, or availability for any specific purpose.

We aim to keep the website’s information accurate and current but reserve the right to change or remove content, services, products, or prices at any time without notice.

1. Key Definitions

• • Company: Zanebo d.o.o., located at Lanišče 42a, Škofljica 1291, Slovenia, the owner and operator of https://zanebo.eu/.

• • Website: The online platform at https://zanebo.eu/, including the online store, managed by the Company.

• • User: Any individual using the website.

• • Buyer (or “You”): Any individual making a purchase through the online store.

• • Consumer: A buyer using products or services for personal, non-professional purposes. All buyers are considered consumers under these terms.

• • Privacy Policy: Details how we handle your personal data. Available here.

• • Cookie Policy: Explains our use of cookies. Available here.

2. Online Store at https://zanebo.eu/

These Terms and Conditions govern the online store’s operations, your rights and responsibilities as a user or buyer, and the business relationship between you and the Company. The version of these terms in effect when you place an order applies to that purchase. You’ll be notified of these terms with each order, and by placing an order, you confirm you’ve read and accepted them.

Agreeing to these terms during checkout creates a binding contract. Please review them carefully before confirming your order. If you don’t agree, you cannot use our online store. Partial agreement is not an option—you must accept all terms to complete a purchase.

i. Using the Online Store

We run the online store according to these terms. It’s available 24/7, but we may temporarily suspend it for maintenance or other reasons without notice. We’re not responsible for any issues or damages caused by downtime.

ii. How to Place an Order

Your purchase is finalized when you confirm your order and receive an “Order Confirmed” email. At that point, prices and terms are locked in for both you and us. The purchase agreement is stored electronically on our server.

Steps to Order:

1. 1. Select Products: Choose items and quantities in the store menu, then click “Add to Cart.” Repeat for multiple items. When done, click “Check and Order.”

1. 1. Enter Details: Fill in your personal and delivery information. You may pick a delivery option, add extras, and see the estimated delivery date. Choose a payment method, review the total cost, and click “Finish Your Purchase.”

1. 1. Confirmation: You’ll see an order summary on-screen and receive a confirmation email with order details, product instructions, and info on returns or complaints.

All data you provide is handled per our Privacy Policy (linked at the website’s bottom). Full payment, including delivery or other fees, is charged after order confirmation. We’ll inform you of extra costs upfront, which may vary by payment method. Track or manage your order via the RMA tool at https://rma.hs-plus.com/language/sk_SK/, using your order number and contact details.

iii. Prices, Payments, and Promotions

Prices:

• • All prices are in EUR and include VAT.

• • Prices apply when you place your order and are valid until changed.

• • This is a retail (B2C) store for individual consumers only. We don’t sell to businesses (B2B) or issue invoices to companies. Invoices cannot be changed from an individual to a business after purchase. For bulk orders, contact our wholesale team at support@zanebo.eu.

Payment Options:

• • Cash on Delivery: Pay the courier in cash or by card upon delivery.

• • Credit Card: Pay online with your card.

• • PayPal: Pay via your PayPal account.

We may verify your payment method and request proof of payment if needed. You confirm you’re authorized to use your chosen payment method and will cover all costs tied to it.

Promotions:

• • Discounts or special offers are available for a limited time, as stated for each promotion.

• • Some offers are for new buyers only. Misuse (e.g., using fake accounts) will lead to blocked access and deleted data.

• • Discounts usually don’t stack unless specified otherwise.

iv. Delivery and Costs

• • Prices exclude shipping costs, which are shown during checkout.

• • Delivery options: Standard (normal processing) or Express (faster handling). Check costs for each before choosing.

• • Cash-on-delivery orders may include a courier fee. Card or PayPal payments avoid this fee.

• • Products ship to the address you provide. Estimated delivery dates are shown after ordering, but delays may occur due to high demand or courier issues.

• • Deliveries typically arrive before noon. If you miss the delivery, the courier will try to reschedule or leave the package at a post office with a pickup notice. Unclaimed packages return to us after the pickup deadline.

• • For prepaid, undelivered orders, refunds are processed within 8 business days of the package returning to us.

Safety Note:

• • Some products may pose risks to health or safety. By ordering, you accept these risks (e.g., illness, injury) and take full responsibility for any consequences.

• • Read and follow product instructions. Test items for safety before use. If unsure, contact us or return the product.

• • We’re not liable for damages from product use—whether correct or incorrect—to the fullest extent allowed by law. Our liability, if any, is capped at three times the product’s price.

• • Product details and images aim to be accurate, but slight variations (e.g., packaging) may occur due to suppliers. These don’t affect quality.

v. Returns (Right to Withdraw)

• • You can cancel your order within 14 days of delivery without giving a reason, if you’re a consumer (not buying for business use).

• • Notify us within 14 days via email or the form at the website’s “Right to Withdraw” section. Then, return the products within 14 days of your notice to: Zanebo d.o.o., Lanišče 42a, Škofljica 1291, Slovenia.

• • Return items unused, undamaged, and in original (or equivalent) packaging as a parcel (not regular mail). Include the complaint code from your return process—without it, processing may be delayed. You cover return shipping costs.

• • Refunds (not exchanges or credits) are issued within 8 business days of us receiving the return, using your original payment method. For cash-on-delivery, provide a bank account for the refund.

Exceptions: You cannot return:

• • Services already started with your consent (e.g., express delivery).

• • Custom-made or perishable goods.

• • Sealed items (e.g., cosmetics) opened after delivery.

• • Goods mixed with others after delivery (e.g., kits).

• • Items with prices tied to market fluctuations (e.g., alcohol delivered after 30 days).

• • Digital content or urgent repairs you requested.

• • If you send back ineligible items (e.g., not bought from us), we’ll return them to you for a 10 EUR fee or destroy them after 2 months if unclaimed.

vi. Quejas

a) Delivery Guarantee:

• • If items arrive damaged or wrong, notify us within 48 hours of delivery with photos showing the issue. Email support@zanebo.eu. We’ll replace them quickly. Late reports fall under standard complaints.

b) Warranty for Technical Products:

• • Some tech items have a 24-month warranty starting at delivery. Claims need your invoice.

• • Warranty doesn’t cover physical damage, normal wear, or misuse.

• • Submit claims with photos or videos. We may request the item for inspection. Approved claims get a replacement (or repair, if requested, though this takes longer). If repair exceeds 45 days or replacement isn’t possible, you get a full refund.

• • Details are in the “Warranty Replacement” tab.

c) Product Complaints (Serious Damage):

• • For defective products, email support@zanebo.eu with proof (photos/videos) within 2 months of noticing the issue.

• • We’re liable for defects present at purchase, evident within 2 years of delivery. We’ll respond within 3 business days.

• • Options: replacement, refund, repair, or partial refund. Misuse voids claims, and rejected items can be returned to you at your cost.

• • See the “Product Complaints and Disputes” tab.

vii. What Counts as Serious Damage

• • Product unusable for its purpose.

• • Lacks promised features or differs from samples (unless samples were just examples).

• • Details in the “Product Complaints and Disputes” tab.

viii. Information We Provide

We’ll always share:

• • Our company details and contact info (support@zanebo.eu).

• • Product features, prices (with taxes), availability, payment/delivery terms, shipping costs, withdrawal rules, complaint processes, and warranty info.

• • Errors in pricing or specs will be flagged during ordering. We’re not liable for site glitches beyond our control.

ix. Company Details

• • Name: Zanebo d.o.o.

• • Address: Lanišče 42a, Škofljica 1291, Slovenia

• • (Add your company ID, VAT ID, etc., as needed.)

• • Activity: Retail via online store.

x. Disputes

• • We aim to resolve issues amicably. If not, Slovenian courts in Ljubljana handle disputes.

• • We don’t use out-of-court consumer dispute providers. The EU dispute platform is at ec.europa.eu/consumers/odr/.

3. Communication

• • We’ll contact you only as needed for orders, via email or other means, unless you opt into marketing messages.

• • Support is at support@zanebo.eu.

• • Marketing emails (if you’ve bought from us or consented) will be labeled as ads, with clear sender and offer details. See our Privacy and Cookie Policies for more.

4. Intellectual Property

• • All website content (text, images, videos, etc.) is protected by copyright or intellectual property laws.

• • Buying products or using the site doesn’t grant you ownership of this content. Use it only for personal, non-commercial purposes.

5. Disclaimer

• • You use our website and store at your own risk. They’re provided “as is,” with no guarantees about performance, accuracy, or safety from errors/viruses.

• • We’re not liable for damages (direct, indirect, or otherwise) from using our site or products, to the fullest extent allowed by law.

6. Final Notes

• • Contract: These terms, plus your order, form our agreement.

• • Invalid Terms: If any part is unenforceable, the rest still applies.

• • Capacity: You confirm you’re legally able to agree to these terms without third-party consent.

• • Law: Slovenian law governs; disputes go to Slovenian courts.

• • Changes: We may update these terms anytime, posted on the site. Continued use means you accept changes.

• • Language: Slovenian version controls if other translations differ.